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Legal

Terms of
Service

Last updated: July 2026
These Terms of Service ("Terms") are a legal agreement between you and Venatra Inc., a Delaware corporation ("Venatra," "we," "us," or "our"), governing your use of the Melio mobile application and any related services (collectively, the "App"). By downloading or using the App you agree to be bound by these Terms. If you do not agree, do not use the App.

Use of the App

Accounts & Authentication

Core scan features are available without creating an account. You may optionally create an account using Sign in with Apple or Sign in with Google. An account is required to access cloud sync, body scanning, nutrition tracking, plan generation, and other connected features.

You are responsible for maintaining the security of your account credentials. Notify us immediately at if you suspect unauthorised access to your account.

AI Processing of Your Images

Melio's scan features require your facial photographs, body images, and/or food photos to be transmitted to our servers and processed by third-party artificial intelligence services. By initiating a scan, you explicitly consent to your images being sent to and processed by these AI providers for the purpose of generating analysis results.

You acknowledge and agree that:

No Medical Advice

Melio's analysis is generated by machine learning models and is provided for informational and wellness purposes only. It is not a substitute for professional medical, dermatological, nutritional, or cosmetic advice. Do not make health or medical decisions based solely on results from Melio. Always consult a qualified healthcare professional for medical concerns.

Subscriptions & Purchases

Certain features require a Melio Pro subscription, purchased through the Apple App Store or Google Play Store. Subscription pricing, billing periods, and auto-renewal terms are displayed at the point of purchase. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period.

All purchases are processed by Apple or Google in accordance with their respective terms. We do not handle payment card data directly. Refund requests are subject to the refund policies of the relevant app store. We use RevenueCat to manage subscription status.

Your Content & Licence

You retain ownership of any images or content you submit to Melio. By submitting content, you grant Venatra Inc. a limited, non-exclusive, royalty-free licence to store, transmit, and process that content solely for the purpose of providing the App's features to you. This licence terminates when you delete the relevant content or your account.

Account Deletion & Data Removal

You may delete your account at any time from within the App under Profile → Delete Account. Deleting your account permanently removes all data associated with your account from our servers, including scan images, analysis results, body data, nutrition data, plan data, and your user record. This action is irreversible.

Intellectual Property

All content, design, software, models, and code within Melio are the intellectual property of Venatra Inc. and its licensors. You may not reproduce, distribute, modify, or create derivative works of any part of the App without prior written permission from Venatra Inc.

Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be error-free, uninterrupted, or that AI-generated results will be accurate, complete, or suitable for any purpose. Your use of the App is at your own risk.

Limitation of Liability

To the maximum extent permitted by applicable law, Venatra Inc. and its officers, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App, including any reliance on AI-generated results. Our total liability to you for any claim arising from use of the App shall not exceed the amount you paid to us in the twelve months preceding the claim, or USD $50, whichever is greater.

Nothing in these Terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

EU Consumer Rights

If you are a consumer resident in the European Union, you benefit from any mandatory protective provisions of the law of the country in which you are resident, which cannot be derogated from by agreement. Nothing in these Terms affects your statutory rights as an EU consumer, including any rights you may have under the EU Consumer Rights Directive or local consumer protection legislation.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the App shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Delaware. You waive any right to participate in a class action lawsuit or class-wide arbitration.

If you are an EU consumer, this arbitration clause does not affect your right to bring a claim before the courts of your country of residence or to use applicable EU alternative dispute resolution mechanisms.

Changes to Terms

We reserve the right to update these Terms at any time. We will notify you of material changes via an in-app notice before they take effect. Continued use of the App after updated Terms are posted constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, stop using the App and delete your account.

Contact

Questions about these Terms? Contact Venatra Inc. at .